How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Refund policy

Returns Policy

At Make It Personal Gift Co, we specialise in high quality items that celebrate life's milestones and the people who matter most. Because every single product in our store is uniquely personalised or made to order just for you, we are unable to accept returns, process exchanges, or offer refunds for a change of mind.

Damages and Issues We take great care in creating your bespoke gifts, but we know that occasionally things can go wrong in transit. Please inspect your order as soon as it arrives. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To report a problem with your order, please email us at contact.us@makeitpersonalgiftco.au. You will need to provide your receipt or proof of purchase along with photos of the issue.

If we need the item returned to us to resolve a defect or error, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Approved returns for defective items must be sent to: Make It Personal Gift Co 38/20 Tahtra Street West Gosford NSW 2250

European Union Exemption for Personalised Goods As all of our products are personalised and made to order, they are fully exempt from the 14 day right of withdrawal under the EU Consumer Rights Directive Article 16(c). By placing an order, you acknowledge that your item is custom made to your exact specifications and cannot be returned unless it is faulty or does not match your order. This does not affect your statutory rights in the case of defective or incorrectly made items.

Refunds for Defective or Incorrect Items If a return is required for a faulty item, we will notify you once we have received and inspected it. We will then let you know if your refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at contact.us@makeitpersonalgiftco.au.