Frequently Asked Questions- Everything You Need to Know

Frequently asked questions
How Much is Shipping?

Standard Shipping (within Australia): $10

• Express Shipping (within Australia): $15

• Free Shipping: Available on all Australian orders over $75

• International Shipping: $30 AUD flat rate


Delivery timeframes vary depending on your location and whether you select standard or express shipping.
Do you offer Pick Up

Yes, we offer pick-up by appointment only from our West Gosford workshop.

A booking confirmation must be presented at collection. Please contact us to schedule a suitable time.
How long will it take to receive my order?

All orders are made in the order they are received. I aim to have your order made and sent within 3 business days (often much sooner). Postage time is on top or this and is approx 3-7 business days for domestic orders, international is dependant on your location.

Please check the Australia Post website for current delays: 
https://auspost.com.au/about-us/news-media/important-updates

Where and how do I send items?

All purchases are sent via Standard Australia Post Parcel Post. Express post is optional extra that can be added at check out. Parcels are sent Parcel post and come with tracking that is uploaded via the dispatch notification.
Do you send a proof before making?

The short answer is no. To keep my prices as affordable as possible, I don’t include proofs as part of standard orders, as creating them is time-consuming and would increase costs.

If you’d still like a proof, I’m happy to offer this as a custom order, which includes one proof for a minimum fee of $10 AUD. Additional revisions or proofs will incur further charges.
Help- my address is wrong

Before Shipping:
If you’ve entered an incorrect address, please place a new order with the correct shipping details. Once I receive your new order, I’ll cancel the original one. This ensures your order is protected and shipped to the right address.

After Shipping:
If your item has already been shipped, I’m unable to change the address. If the parcel is returned to me, I can resend it, but a new shipping fee will apply. Otherwise, you’ll need to place a new order with the correct address.
Help: My Order has arrived damaged

I take great care in packaging your order to ensure it arrives in perfect condition. However, once it leaves my hands, postal mishaps can occasionally occur and are unfortunately beyond my control.

Please inspect your item upon delivery and notify me within 36 hours if there are any issues. As I ship via Australia Post, they require all original packaging and internal padding to be kept. These must be presented at your local Post Office to process a damage claim.

The claim is made directly between you and Australia Post. While I’m happy to assist where I can, any compensation is paid directly to you. For this reason, it's essential that all packaging is retained.
Help: My item has been lost in transit

All parcels are sent insured. If your item is declared “lost in transit” by Australia Post or your local carrier (for international orders), you’ll need to lodge a claim directly with them, as you are the addressee.

While I’ll do my best to assist and support you through the process, please note that any compensation is paid directly to you, not to me.
Do you accept returns or exchanges on personalised items?

Because our items are made to order, we don’t accept returns for change of mind. If there’s an issue with your order, please contact us.
Can I make changes to my order after it’s been placed?

If your order hasn’t gone into production yet, we’ll do our best to accommodate changes. Contact us ASAP!
How long does it take to dispatch my order?

All orders are made to order and usually dispatch within 1–3 business days. Please allow extra time during peak periods.
Do you ship internationally?

Yes, we offer international delivery at a flat rate of $30 AUD.
Can I include a gift note?

Absolutely—just add your message in the notes at checkout and we’ll include it with your order.