Q: How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Q: Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

Q: How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

Q: What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Q: Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Q: Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Q: Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.