What does Australian Consumer Law say about custom gifts?

In Australia, retailers are not legally required to provide a refund for a change of mind on custom-made or personalised items, as these goods cannot be resold to another person.

Why are personalised items non-refundable?

Personalised items are non-refundable because they are uniquely tailored to one individual. Techniques like laser engraving or UV printing create a permanent finish that cannot be removed or altered for resale.

How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Why Personalised Gifts Can't Be Resold: The Beauty (and Permanency) of Custom Keepsakes

February 28, 2026

Ever wondered why custom gifts have different return rules? It’s because your unique story is literally etched, printed, or engraved into the very heart of the product.

At Make It Personal Gift Co, we love being part of your special milestones. Whether it’s a wedding date on a champagne flute or a child's name on a water bottle, these items are crafted specifically for you. However, this level of customisation means that unlike a standard shirt or book, a personalised gift cannot be placed back on a shelf for someone else to buy. Here is a look behind the scenes at why custom gifts are "final sale" items.

Can you return personalised gifts in Australia?

Under Australian Consumer Law, businesses are not required to offer a refund or exchange for "change of mind" on personalised or custom-made goods. Because these items are created to your exact specifications, they cannot be resold to another customer, making them exempt from standard return policies unless the product is actually faulty or differs significantly from the description.

The "Point of No Return": Our Making Process

Permanent Craftsmanship: We use high-precision tools like laser engravers and UV printers. Once a name is etched into stainless steel or bonded to leatherette, it is permanent. There is no "undo" button in the workshop!
Made-to-Order Sourcing: Often, the base materials are selected specifically for your order. Once the craft begins, the item is transformed from a "blank" into a one-of-a-kind keepsake.
Quality Over Quantity: We don't keep "pre-made" stock with popular names. Every item is fresh and bespoke, ensuring you get a boutique finish every single time.

Discover Our Latest Custom Treasures

Because these gifts are so unique, they make for an unforgettable reaction! If you're ready to create something special, our newest arrivals are waiting for your personal touch. Internal Link: Shop our New Arrivals & Just Launched Collection.

Conclusion

The very thing that makes a personalised gift so special—the fact that it was made only for your recipient—is the same reason it’s a permanent keepsakes. At Make It Personal Gift Co, we’re committed to helping you create something so perfect, you'd never want to send it back anyway.