Can I fix a typo after my order is placed?

If you catch the error before we begin the crafting process, we can update it! Please contact us immediately. Because we often start on design files the same day, speed is essential.

Will you tell me if you think I’ve made a mistake?

Yes! We triple-check every order. If a name or date looks like a typo, we will proactively message you to confirm the details before we start making your gift.

What if my gift arrives with a typo that I provided?

Because personalised items are permanent and cannot be resold, we cannot offer refunds for customer-provided typos. We strongly recommend a final review of your cart before checking out.

How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Oops! What Happens If I Make a Typo on a Personalised Order?

February 17, 2026

p>We’ve all been there—that heart-sinking moment when you realise you’ve hit 'submit' and noticed a spelling error. Here is how we handle the "typo trap" and keep your gifting stress-free.

At Make It Personal Gift Co, we know that the gifts you order are often for life’s most meaningful moments. Whether it's a new baby's name or a wedding date, accuracy is everything. While many large companies use automated systems that print exactly what you type (errors and all), we take a more human approach to our workshop in Australia. Here is what happens behind the scenes when an order arrives.

What happens if I notice a typo on my personalised gift order?

If you notice a typo, contact the maker immediately. At Make It Personal Gift Co, we perform a manual triple-check on every name, date, and age before crafting begins. If we spot something that doesn't feel right—like a likely typo or a confusing date format—we will message you to clarify the details before we commit the design to the product.

Our "Human Safety Net" Process

The Triple-Check Guarantee: I personally review your personalisation details three times: once when the order arrives, once during the design phase, and a final time before the engraver or printer starts.
Proactive Communication: Because I handle every order personally, I often notice when something looks like a slip of the thumb. If a name looks misspelled or a date is formatted unusually, I will reach out via email or message to confirm your intentions.
The "Point of No Return": Because our personalisation is permanent, once an item is etched or printed, it cannot be changed. This is why we move quickly but carefully—most design files are created the same day you order!

Personalised Name Plaques Crafted for You

Our custom name plaques are a favourite for nurseries and home decor, where every letter counts. Because these are such prominent keepsakes, my triple-check process is vital to ensuring they arrive looking absolutely perfect. Internal Link: Shop our Personalised Name Plaques Australia Collection.

Conclusion

While we always encourage a final "eyes-on" check at the checkout, know that you have a real person looking out for you at Make It Personal Gift Co. We aren't just making products; we’re making memories, and we want to make sure every single letter is exactly where it should be.