Can I return a personalised gift if I changed my mind?

No, under Australian Consumer Law, businesses do not have to accept returns for change of mind on items that have been custom-made or personalised, as they cannot be resold.

What if the personalisation on my gift is wrong?

If the error was made by our workshop, we will provide a replacement or refund immediately. However, if the error was in the details provided at checkout, we cannot offer a refund, which is why we recommend a final double-check.

What if my custom gift arrives broken?

You are always protected if a product arrives damaged. Please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement under consumer guarantees.

How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Can You Return a Personalised Gift in Australia? What the Law Says

February 25, 2026

Shopping for custom keepsakes brings up a common question: what happens if I change my mind? Understanding the rules around bespoke items helps you shop with confidence.

At Make It Personal Gift Co, we know that ordering a custom item feels like a big commitment. Whether it's an etched wine glass or a monogrammed keepsake, our mission is to ensure your gift is perfect the first time. Because we are a small Australian workshop, we follow the Australian Consumer Law (ACL) closely to protect both our craftsmanship and your rights as a shopper.

What is the return policy for personalised gifts in Australia?

Under the Australian Consumer Law, businesses are not required to offer a refund or replacement for 'change of mind' on personalised or custom-made goods. Because these items are uniquely created for you, they cannot be resold. However, you are always entitled to a remedy if the product is faulty, damaged, or does not match the description you provided.

How We Ensure a Mistake-Free Experience

The Triple-Check Process: Before any engraving or printing begins, I personally triple-check your personalisation details against your order. This human touch is our best defence against errors.
Mistake-Proof Practices: We've designed our workshop flow to eliminate common slips. By following our clear personalisation prompts at checkout, you help us ensure that what you see on screen is exactly what arrives at your door.
Your Role in the Craft: We find that mistakes are incredibly rare when customers double-check their spelling and casing before hitting 'buy.' Think of it as a partnership in creating the perfect gift!

Sip in Style with Our Custom Glassware

Our personalised wine glasses and champagne flutes are the perfect example of why custom is best. Once we've etched your milestone into the glass, it's there to stay—making it a permanent piece of your history. Internal Link: Shop our Personalised Wine Glasses & Champagne Flutes.

Conclusion

The "no return" rule for custom gifts isn't about being rigid; it's about the fact that your story is too unique to be passed on to anyone else. At Make It Personal Gift Co, our triple-check guarantee is our way of saying: we care about the details as much as you do.