How quickly do you start making my personalised order?

If your order is placed during working hours, we typically create the design files and begin preparation on the same day to ensure the fastest possible delivery.

I noticed a typo in my order, what should I do?

Contact us immediately via our website. If we haven't started the design or crafting process yet, we will do our best to update it, but please note that changes are not guaranteed once an order is submitted.

Can I cancel my personalised gift order?

Cancellations are only possible if the work has not yet commenced. Because we start on custom files the same day, we recommend being certain of your purchase before checking out.

How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Oops! Can I Change My Personalisation Details After Placing My Order?

February 19, 2026

Realised there's a typo in the name or a digit wrong in the date? When it comes to custom gifts, timing is everything. Here is what you need to know about making changes.

At Make It Personal Gift Co, we pride ourselves on being a fast-moving Australian workshop. We know you’re excited to receive your keepsakes, which is why we don't let orders sit in a queue for days. However, this efficiency means that the window for making changes is incredibly small. Here is a look behind the scenes at how we handle your custom details.

Can I change the details on my personalised gift after the order is placed?

Generally, personalisation details cannot be changed once an order is placed. At Make It Personal Gift Co, we typically create the design files and prep the materials on the same day an order is received (within working hours). Because the personalisation process—such as engraving or printing—is permanent, we cannot alter the item once the crafting process has begun.

Why the "Same Day" Process Matters

Fast Turnaround: To get your gifts to your door as quickly as possible, I often start work on your custom files within hours of your purchase. This ensures your gift is ready for dispatch without unnecessary delays.
The Triple-Check Commitment: I personally review every name, age, and date against the order file as I create it. Because I use the details exactly as you’ve entered them, my workflow is designed to be a direct reflection of your request.
Permanent Artistry: Whether it’s laser engraving or UV printing, our methods are permanent. Once the "make" button is pressed, the item is uniquely yours and cannot be wiped clean or reset.

Professional Personalised Name Badges

Our custom name badges are a perfect example of our high-speed precision. These are often needed urgently for events or new hires, which is why we prioritise creating these files the same day they are ordered. Internal Link: Shop our Personalised Name Badges Australia Collection.

Conclusion

While we always try to be as helpful as possible, the best way to ensure your gift is perfect is to treat the checkout page as the final proof. By double-checking your dates and spelling before you pay, you help us maintain the fast, high-quality service that Make It Personal Gift Co is known for.