Can I get a refund on a personalised gift if I change my mind?

Under Australian Consumer Law, retailers are not required to provide a refund for change of mind on personalised or custom-made goods, as these items cannot be resold.

What happens if my personalised gift arrives damaged?

If your product is faulty or damaged upon arrival, you are fully covered by consumer guarantees. We will offer a repair, replacement, or refund in accordance with Australian Consumer Law.

How does Make It Personal Gift Co ensure accuracy?

We perform a triple-check on every order detail before the making process begins to ensure the final product matches your requested personalisation perfectly.

How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Australian Consumer Law & Personalised Products: Your Guide to Shopping with Confidence

February 26, 2026

Navigating consumer rights can feel a bit tricky when it comes to custom-made items. We’re here to clear up the confusion so you can shop for your keepsakes with total peace of mind.

At Make It Personal Gift Co, we take our commitment to the Australian Consumer Law (ACL) seriously. While we are a boutique workshop, we hold ourselves to the highest standards of transparency and quality. We know that when you order a personalised gift, you are trusting us with a special memory—and we don't take that lightly.

Does Australian Consumer Law apply to personalised products?

Yes, Australian Consumer Law applies to all personalised products, but with specific exceptions regarding returns. While you are always protected by consumer guarantees if a product is faulty, damaged, or significantly different from the description, the law does not require a refund or exchange for 'change of mind' on items that have been custom-made to your specific instructions.

How We Ensure Your Gift is Perfect

The Triple-Check Guarantee: Before any engraving or printing begins, I personally triple-check every detail of your order against your submission. This ensures that the names, dates, and messages you've provided are exactly what we prepare to craft.
Quality Control at Every Step: We inspect the base materials for any structural flaws before we even start the personalisation process.
Safe Arrival: Our responsibility doesn't end when the craft is finished. We use protective packaging designed for Australian shipping conditions to ensure your item arrives in pristine condition.

Personalised Notebooks Crafted with Care

Our custom notebooks are a favourite for those who value both style and security. Each one is a bespoke creation, hand-checked and finished right here in our workshop to ensure it meets our rigorous standards. Internal Link: Shop our Personalised Notebooks Australia Collection.

Conclusion

The beauty of a personalised gift is its unique nature, and while that means it can't be returned because you changed your mind, it also means you’re getting a product that has been handled with more care than any mass-produced item. At Make It Personal Gift Co, we’re here to ensure your custom experience is seamless from checkout to delivery.