Can I return a personalised gift if I changed my mind?

No. Under Australian Consumer Law, change-of-mind refunds are not required for custom-made goods as they cannot be resold to another customer.

What if I made a spelling mistake on my order?

While we cannot refund items due to customer errors, we do triple-check every order. If we notice something that looks like a typo, we will attempt to message you before we begin making your gift.

What happens if my custom gift is faulty or arrives broken?

If your item is faulty or damaged, you are fully covered by Australian Consumer Law. Please contact us within 36 hours of delivery so we can arrange a replacement or refund.

How long does it take to personalise and process my order?

Our standard processing time for bespoke items is 1 to 3 business days before shipping.

Can I return a personalised item if I change my mind?

Because our gifts are personalised specifically for you, we do not offer refunds for a change of mind. However, we gladly offer refunds or replacements on any faulty products.

How much does standard shipping cost within Australia?

Standard shipping within Australia is $10. We also offer free standard shipping on all orders over $75.

What happens if I misspell a name on my personalisation request?

Please double-check all spelling before adding the item to your cart. As items are custom-made based on the exact text provided, we cannot offer refunds for customer spelling errors. If you notice a mistake immediately after ordering, please call us on 0411501174 as soon as possible.

Can I use emojis or special characters in my personalised gift?

Standard punctuation is welcome, but unfortunately, we cannot print or engrave most emojis. Please stick to standard text and the character limits noted on the product pages.

Will I see a proof of my design before it is created?

To ensure our fast 1-3 business day processing time, we do not send design proofs prior to production unless specifically requested or stated on the product page. Please ensure all details entered into the options fields are correct.

Can I send a personalised gift directly to the recipient?

Absolutely! Just enter their address in the shipping details at checkout. Since we specialise in gifting, we never include price tags or paper invoices in our packages.

Are Personalised Gifts Refundable? Your Guide to Custom Keepsakes & Australian Law

February 24, 2026

When you're ordering something as special as a custom keepsake, it's natural to wonder: what happens if it's not quite right? Let's talk about how we ensure your gift is perfect from the first click.

At Make It Personal Gift Co, we believe the best gift is one that gets it right the first time. Because we are a boutique Australian workshop, every item we create is a "one-off." While this makes your gift incredibly special, it also means that the standard return rules you might find at a big-box retailer don't always apply. Here is a clear look at where you stand when shopping for custom goods.

When can you get a refund on a personalised gift?

Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if a personalised gift is faulty, damaged, or does not match the description you provided. However, because custom items are made to your unique specifications and cannot be resold, businesses are not legally required to offer a refund for 'change of mind' or for errors made by the customer during the ordering process.

The Make It Personal Quality Guarantee

The Triple-Check Rule: I personally check every name, age, and message against your order before the crafting begins. I’m not a big machine; I’m a maker who wants your gift to be flawless.
The "Human" Safety Net: If I’m preparing an order and a date looks like a typo or a name seems "off," I don't just hit print. I will reach out and message you to double-check. It’s that extra layer of care that prevents mistakes before they happen.
Premium Materials: Whether it’s glassware or leatherette, we inspect every "blank" for structural flaws to ensure your finished keepsake is of the highest quality.

Personalised Glassware for Every Milestone

Our custom whisky and shot glasses are the perfect example of why precision matters. Once we etch your message into the glass, it becomes a permanent part of your celebration. Internal Link: Shop our Personalised Whisky & Shot Glasses.

Conclusion

The "finality" of a personalised gift is exactly what makes it a treasure—it was made for one person and one person only. By choosing Make It Personal Gift Co, you’re choosing a maker who values the details as much as you do. We're here to make sure your custom experience is one you'll love from start to finish.