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The short answer is no. To keep my prices as affordable as possible, I don’t include proofs as part of standard orders, as creating them is time-consuming and would increase costs.

If you’d still like a proof, I’m happy to offer this as a custom order, which includes one proof for a minimum fee of $10 AUD. Additional revisions or proofs will incur further charges.

All orders are made in the order they are received. I aim to have your order made and sent within 3 business days (often much sooner). Postage time is on top or this and is approx 3-7 business days for domestic orders, international is dependant on your location.

Please check the Australia Post website for current delays: 
https://auspost.com.au/about-us/news-media/important-updates

All purchases are sent via Standard Australia Post Parcel Post. Express post is optional extra that can be added at check out. Parcels are sent Parcel post and come with tracking that is uploaded via the dispatch notification.

Unfortunately I do not have a pickup option. You can add express to your order which is generally a next day delivery option (once dispatched) for Sydney Metro locations.

Before Shipping:
If you’ve entered an incorrect address, please place a new order with the correct shipping details. Once I receive your new order, I’ll cancel the original one. This ensures your order is protected and shipped to the right address.

After Shipping:
If your item has already been shipped, I’m unable to change the address. If the parcel is returned to me, I can resend it, but a new shipping fee will apply. Otherwise, you’ll need to place a new order with the correct address.

All parcels are sent insured. If your item is declared “lost in transit” by Australia Post or your local carrier (for international orders), you’ll need to lodge a claim directly with them, as you are the addressee.

While I’ll do my best to assist and support you through the process, please note that any compensation is paid directly to you, not to me.

I take great care in packaging your order to ensure it arrives in perfect condition. However, once it leaves my hands, postal mishaps can occasionally occur and are unfortunately beyond my control.

Please inspect your item upon delivery and notify me within 24 hours if there are any issues. As I ship via Australia Post, they require all original packaging and internal padding to be kept. These must be presented at your local Post Office to process a damage claim.

The claim is made directly between you and Australia Post. While I’m happy to assist where I can, any compensation is paid directly to you. For this reason, it's essential that all packaging is retained.